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21Mar

Customer Service Representatives

Focus Services Inc, Dubuque, IA

YOU WANT IT? WE GOT IT!

WE HAVE A BRAND NEW CLIENT!!

$12.00-$12.50 AFTER TRAINING + BONUS

*AM, PM, MID-SHIFTS & WEEKENDS NOW AVAILABLE!

*Apply at focus.applicantpool.com!!!

JOIN ONE OF THE LEADING COMPANIES IN THE CALL CENTER INDUSTRY! Come grow and challenge yourself with us and discover your full potential.

JOB SUMMARY

Focus Services is seeking motivated, dependable individuals to join our team as Customer Service Representatives.  Our Representatives enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package.  Our Customer Service Representatives are the most important part of our Focus Family and we are we are deeply invested in creating a culture of growth and progress for them.  

DUTIES & RESPONSIBILITIES

  • Field inbound calls in a professional manner
  • Respond to and resolve customer questions
  • Research possible solutions to customer issues
  • Retain customers wanting to cancel

 

QUALIFICATIONS

  • Proficient PC and keyboarding skills with ability to multi-task through different applications/screens
  • The ability to type 25 wpm
  • Good numerical and analytical skills
  • Skill to communicate effectively with customers
  • Ability to handle a high stress environment
  • Willingness to work in a fast pace work environment
  • Must pass a Background and Drug test

 

INSURANCE BENEFITS & TIME OFF

 

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Reduced or Flexible Hours
  • Family Medical Leave

 

FINANCIAL BENEFITS

  • Excellent base wage
  • Daily / Weekly / Monthly Contests and Prizes
  • Tuition Assistance
  • Scholarship Opportunities
  • Performance Bonus

 

PERKS & DISCOUNTS

 

  • Employee Discounts
  • Employee Lunch program
  • Employee Assistance Program
  • Company Social Events
  • On the Job & Continuation Training
  • Professional Development/Advancement Opportunities
  • Volunteer Assistance Program
  • Referral Programs
  • Tons of food and snacks
  • Charity events
  • Casual dress code
  • Tiered promotional opportunities based on performance
  • Individual and Team recognition

WHY WORK FOR FOCUS? 

Because we believe that where you work matters and will provide you with an enjoyable, challenging, and rewarding experience in every way.  Focus Services is dedicated to instilling in its employees a lifetime commitment to educate and inspire people everywhere.

OUR ENVIRONMENT

Focus agents receive daily recognition and are rewarded with sales bonuses, raffle prizes, Clearview points, monthly give-a-ways, cookouts, company parties, and other social/family events.

 

Check us out at www.focusservices.com to apply and learn more about our company history, culture, and values

 

 

 

 

 

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Job Details

Req Num --
ID 613698
Location
Dubuque, IA
Positions 20
Type
--
Status
--
Pay --
Categories
Customer Service
Sales/Service
Benefits

Preferred Candidates

Years of Experience --
Education --

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