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Front Desk Agent

Country Inn & Suites - Dubuque, IA, Dubuque, IA

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  • Register guests and assigns rooms.
  • Welcomes guests with a smile and positive attitude
  • Guest-related problem solving within the scope of authority.
  • Generates reports for Front Desk, Sales, Engineering, and Housekeeping.
  • Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit and cash handling policies and procedures.
  • Knows room locations, types of rooms available, and room rates
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Maintains guest room key storage and maintains and supervises access to safe deposit boxes.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Reports any unusual occurrences or requests to the manager
  • Maintains the cleanliness and neatness of the front desk area and the Cupboard (onsite market)
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Hours include weekends and holidays


Other Requirements:

  • Must be able to read, write and speak English.
  • Must be able to converse in Basic English.
  • Requires strong organizational skills.
  • Must be able to work independently and with a team
  • Able to be on your feet for long periods of time.
  • Excellent people skills.
  • Must meet grooming standards.
  • Meet/exceed customer expectations.
  • Computer experience strongly desired.
  • An energetic and pleasant personality.



  • High school graduate or equivalent to
  • One years’ experience in a service industry, preferably in the hospitality industry.
  • Excellent oral and communication skills.
  • Computer literate.
  • Pleasant telephone ethics and demeanor.


Required education:

  • High school or equivalent


Required experience:

  • service industry: 1 year


Job Types: Full-time, Part-time



  • Front Desk: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • hospitality: 1 year (Preferred)


Email your resume to:

Or, submit your resume in person at:
Country Inn & Suites
1315 Associates Dr
Dubuque, IA 52003

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Job Details

Req Num --
ID 562568
Dubuque, IA
Positions 1
Pay --
Customer Service

Preferred Candidates

Years of Experience --
Education --

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