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Opening Doors Program Assistant

Opening Doors, Dubuque, IA Dubuque, IA

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Opening Doors offers hospitality and opportunity to women, alone or with children, who need emergency/transitional housing and related support services

In collaboration with existing community resources and services, our vision is to offer a variety of opportunities for women to affirm their dignity and to achieve their potential for independent living in an environment that will benefit the neighborhood.



Opening Doors

·         Responsible as the initial contact for new volunteers;

·         Conduct and arrange volunteer orientation and training;

·         Survey staff regularly to asses needs for volunteer assistance;

·         Maintain volunteer service descriptions for each volunteer assignment;

·         Organize and participate in annual Volunteer Appreciation Night;

·         Recruitment of volunteers to fill open assignments;

·         Evaluate all aspects of volunteer program to ensure effectiveness and  recommend/ implement changes as appropriate;

·         Monitor volunteer retention by reaching out to lapsed volunteers;

·         Attend and/or staff booth at community volunteer recruitment events;

·         Communicate with Development & Marketing Director to publicize opportunities for volunteers on web site, social media and e-newsletter;

·         Assist Development & Marketing Director to call churches and organizations for volunteer recruitment, as assigned;

Teresa Shelter

·         Welcome each resident as they enter for the night;

·         Assist residents with overnight needs or issues;

·          Fill out an intake for every new resident and files this intake in the appropriate place;

·         Assign each new resident to sleeping area. If resident has children, make sure each child knows their sleeping area. Set up a baby crib if the resident has an infant or toddler;

·         Make sure each resident has a blanket, towel, and wash cloth;

·         Responsible for cleaning staff bathroom and office areas;

·         Expected to enforce program guidelines;

·         Mediate any disputes or lively discussions;

·         Document pertinent information regarding behaviors of the residents and their children in daily log;

·         Recognize major issues and report to Program Director;

·         Respond to phone calls, giving information and referrals, taking messages, and screening callers for admission to Shelter;

·         Enforce nightly curfew and daily wake up time;

·         Monitor resident chores;

·         Provide one-on-one support as needed;

·         Attend staff meetings and developmental training as needed;

·         Assist residents with basic living skills, needs, and issues;

·         Complete requested paperwork in a timely manner, including incident reports and daily log;

·         Accept and log donations; puts donations away in appropriate places;

·         Reflect the mission of Opening Doors in behavior;

·         Assist in fundraising duties as needed and participates in fundraising efforts to support Opening Doors;

·         Launder resident towels/blankets, clean bedroom after a resident moves out, and restock room with hygiene products;

·         Other duties may be assigned as needed.




Education, experience, skills

  • Required AA degree in Human Services or related field;
  • Accepts mission and values of Opening Doors;
  • Demonstrates sensitivity and commitment to all residents;
  • Good English language communication skills, both written and verbal;
  • Flexible and resourceful in handling work responsibilities;
  • Maintains confidentiality of residents, staff, and volunteers;
  • Maintains professional boundaries;
  • Can remain calm in emergency and crisis situations;
  • Possess basic computer knowledge and skills;
  • Valid ID required;
  • Certified in Basic First Aid, CPR, and Mandatory Reporter.


Physical, mental, and environmental

  • Requires above average judgment to deal appropriately with confidential information;
  • Ability to apply advanced thinking as required;
  • Ability to interpret, deliver, and carry out instructions;
  • Position requires: standing, sitting, occasional reaching, squatting, kneeling, gripping, climbing, carrying, bending, pushing, and pulling.
  • Requires occasional lifting a maximum of 50 pounds;
  • Occasional exposure to chemicals, fumes, office equipment noise, and slippery surfaces;
  • Work is performed indoors and is free from adverse weather conditions.



  • Volunteers

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Job Details

Req Num --
ID 395633
Dubuque, IA
Dubuque, IA
Positions 1
Full Time
Pay $13.00-$14.00
Human and Social Services
Volunteer and Non-profit
Second Shift

Preferred Candidates

Years of Experience --
Education Associates

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