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Program Advocate

Opening Doors, Dubuque, IA Dubuque, IA

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  • Welcome each resident as they enter for the night;
  • Assist residents with overnight needs or issues;
  • Fill out an intake for every new resident and files this intake in the appropriate place;
  • Assign each new resident to sleeping area. If resident has children, make sure each child knows their sleeping area. Set up a baby crib if the resident has an infant or toddler;
  • Make sure each resident has a blanket, towel, and wash cloth;
  • Responsible for cleaning staff bathroom and office areas;
  • Expected to enforce program guidelines;
  • Mediate any disputes or lively discussions;
  • Document pertinent information regarding behaviors of the residents and their children in daily log;
  • Recognize major issues and report to Program Director;
  • Respond to phone calls, giving information and referrals, taking messages, and screening callers for admission to Shelter;
  • Enforce nightly curfew and daily wake up time;
  • Monitor resident chores;
  • Provide one-on-one support as needed;
  • Attend staff meetings and developmental training as needed;
  • Assist residents with basic living skills, needs, and issues;
  • Complete requested paperwork in a timely manner, including incident reports and daily log;
  • Accept and log donations; puts donations away in appropriate places;
  • Reflect the mission of Opening Doors in behavior;
  • Assist in fundraising duties as needed and participates in fundraising efforts to support Opening Doors;
  • Launder resident towels/blankets, clean bedroom after a resident moves out, and restock room with hygiene products;
  • Required to work at least 2 weekend shifts a month;

Other duties may be assigned as needed.



Education, experience, skills

  • Accepts mission and values of Opening Doors;
  • Demonstrates sensitivity and commitment to all residents;
  • Good English language communication skills, both written and verbal;
  • Flexible and resourceful in handling work responsibilities;
  • Maintains confidentiality of residents, staff, and volunteers;
  • Maintains professional boundaries;
  • Can remain calm in emergency and crisis situations;
  • Possess basic computer knowledge and skills;
  • Valid ID required;
  • Certified in Basic First Aid, CPR, and Mandatory Reporter.


Physical, mental, and environmental

  • Requires above average judgment to deal appropriately with confidential information;
  • Ability to apply advanced thinking as required;
  • Ability to interpret, deliver, and carry out instructions;
  • Position requires: standing, sitting, occasional reaching, squatting, kneeling, gripping, climbing, carrying, bending, pushing, and pulling.
  • Requires occasional lifting a maximum of 50 pounds;
  • Occasional exposure to chemicals, fumes, office equipment noise, and slippery surfaces;
  • Work is performed indoors and is free from adverse weather conditions.



  • Volunteers

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Job Details

Req Num --
ID 383809
Dubuque, IA
Dubuque, IA
Positions 1
Part Time
Pay $10.75
Human and Social Services
Volunteer and Non-profit
Second Shift
Third Shift

Preferred Candidates

Years of Experience --
Education Some College

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